We thought about getting all creative and having fun with this page.  Then we thought "let's just get on with writing out this necessary but dull information and then move on to be more creative elsewhere".  So that's what we did.

Terms & conditions - courses

Ok, here goes the small print.  Well, not so small actually.  It’s the same font size as the rest of our website.  Fundamentally, Creative Beings CIC exists to help cultivate your creative practices.  We do this in a friendly, open and trusting way.  However, for clarity, we’ve been advised to state the following clauses.  By placing a course or event booking with us, you and your booking party agree to the following terms and conditions.  If you have any questions about booking with us, please contact us before making a booking.

Payment for courses and events must be made at the point of booking via Stripe’s secure online payment process.  All major credit and debit cards are accepted.  A receipt will be sent to you by email from Stripe confirming payment.  Stripe will receive the information needed to verify and authorise your payment card and to process your order and is under strict legal and contractual obligations not to disclose this information to third parties.  Creative Beings CIC will not accept any liability for costs incurred as a result of non-payment of a course or event payment.

Creative Beings CIC is exempt from VAT.

Once you have paid and booked onto a course or event, you have up to 14 days from the purchase date to cancel your booking and receive a full refund.  If you need to cancel your place for a course or event, you must notify Creative Beings CIC via email more than 28 days before the course start date.  You will receive a full refund less an admin fee of 10% of the course fee.  If you cancel your place less than 28 days before the course start date, you will not be entitled to a refund, unless a replacement person can be found, in which case the 10% admin fee will apply.

 

If you need to substitute someone else in your place on a course or event, you must notify Creative Beings CIC via email. 

 

If you can no longer attend the course or event, you are entitled to transfer your booking onto the next session that has availability.  The transfer option only applies when transferring to a different date for the same course.  The transfer is free of charge if you notify Creative Beings CIC via email more than 28 days before the course start date.

 

You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which Creative Beings CIC courses or events are provided.  But you’d do this anyway, right?

 

Creative Beings CIC does not accept responsibility for anyone acting as a result of information in, or views expressed on, its courses or events.  Opinions expressed are those of individual tutors and not necessarily those of Creative Beings CIC. 

 

Where on-site parking is provided, guests accept that they park their vehicles at their own risk.

Ok, we can’t ever see this next clause being implemented but we’ve been advised to keep it here.  Creative Beings CIC reserves the right to remove any delegate from a course or event whose behaviour is deemed inappropriate by Creative Beings CIC or its facilitators.  In these circumstances, Creative Beings CIC will neither refund any fees nor reimburse any other costs.

All intellectual property rights in all materials available from Creative Beings CIC, including the design, graphics and text of all printed materials, are owned by Creative Beings CIC.  No Creative Beings CIC content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without prior permission from a Creative Beings CIC director.  Any such use is strictly prohibited and will constitute an infringement of Creative Beings CIC’s intellectual property rights.

Terms & conditions - accommodation

By placing an accommodation booking with us, you and your booking party agree to the following terms and conditions.  If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is 2.  Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out below.  Only the lead guest and the named booking party are allowed to use the property and its facilities.  Third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 50%.

Payments can be made by direct bank transfer or cheque.  Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times.  We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

 

Guests must check-in and check-out by the times stated below:

  • Check-in: after 16:00 and before 21:00

  • Check-out: by 10:00am on day of departure

 

Guests who need to cancel a booking should contact us as soon as possible.  Deposits already paid are only returned in accordance with the following conditions:

  • Cancellation made 15 days or more in advance of arrival date = Full deposit refund

  • Cancellation made 14 days or less of arrival date = 50% of deposit refund

  • Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due

 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Where WiFi internet access is provided, guests accept to use this access to the internet fairly and appropriately.  We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.  The internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming.  It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads.  Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to appropriate authorities.

Occasionally accidents happen and we always allow for fair wear and tear.  We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party.  This includes breakages, spillages, stains, damage to furniture or fixtures and fittings.  Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.  Lost keys will incur a replacement charge.

 

Any lost property left behind by guests during a stay, if discovered and found, will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out.  We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

 

Smoking or vaping of any products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, or the use of illegal drugs, is not allowed in any building at our property or in the garden.

 

Well-behaved pets that can be kept in the kitchen are welcome.  Pets are not allowed in other areas of the house without express permission from us.  Any pet poop must be cleared up immediately.

 

Where on-site parking is provided, guests accept that they park their vehicles at their own risk.

 

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests.  This is in accordance with the (Immigration (Hotel records) Order 1972).  These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation 2018).

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.